General

  • Payment and Pricing

    All prices for our clay and pottery tools are clearly displayed on our website and in-store.

    Payment can be made by credit card, debit card, or through our online payment platform.

    Prices shown do not include applicable taxes.

    Order Processing

    Orders will be processed within 2-4 business days of receiving payment.

    If any items are out of stock, we will contact you within two (2) business days to offer a refund or an alternative product.

    Shipping and Delivery

    We offer domestic shipping options.

    Shipping rates are calculated based on the weight and dimensions of the products being shipped, as well as the destination.

    Estimated delivery times are provided at the time of checkout. We will provide you with a tracking number once your order has been shipped.

    We are not responsible for any customs fees or taxes that may be incurred during shipping.

    Returns and Refunds

    If you receive a damaged or defective product, please contact us within 7 days of receiving your order to arrange a return or exchange.

    We offer a 14-day return policy for unopened and unused items. A store credit will be issued upon receipt of the returned product, minus the original shipping charges.

    Refunds will only be issued for any defective physical products. Customers must initiate the refund within 14 days of purchase.

    Refunds and store credits will be processed within 7-10 business days of receiving the returned item.

    Customer Service

    We strive to provide excellent customer service and will do our best to address any questions or concerns you may have.

    If you have any questions or issues with your order, please contact us at hello@htxclay.com and we will respond as soon as possible.

    All prices for our clay and pottery tools are clearly displayed on our website and in-store.

    Payment can be made by credit card, debit card, or through our online payment platform.

    Prices shown do not include applicable taxes.

  • These terms and conditions govern your use of our studio, including the use of our facilities, equipment, materials, and participation in any memberships, lessons, drop-ins, workshops, or events. By engaging in any activities or using our services, you agree to comply with and be bound by the following terms and conditions:

    Registration and Membership

    You must be at least 16 years old to register for a membership or participate in activities at HTX Clay. Minors must have a parent or guardian's consent and supervision.

    You agree to provide accurate and complete information during the registration process. It is your responsibility to update your information promptly if any changes occur.

    Membership fees and prices are subject to change and are non-refundable. We may offer different membership tiers with varying benefits, and you are responsible for selecting the appropriate membership level.

    Membership may be terminated or suspended at our discretion if you violate these terms and conditions or engage in any misconduct.

    Studio Use

    You must follow all safety guidelines, instructions, and regulations provided by HTX Clay staff. Failure to comply may result in immediate termination of your membership or removal from the premises.

    You are responsible for your own creations, tools, and personal belongings. HTX Clay is not liable for any loss, theft, or damage to your property.

    You may only use HTX Clay facilities and equipment during designated operating hours, unless prior arrangements have been made.

    Any damage caused to the studio's property, equipment, or facilities due to negligence or misuse may result in financial responsibility for repairs or replacements.

    Lessons, Workshops, Events, and Drop-Ins

    Enrollment in lessons, workshops, events, or drop-ins at HTX Clay is subject to availability. We reserve the right to cancel or reschedule any class, workshop, or event.

    Fees for lessons, workshops, events, or drop-ins are non-refundable unless otherwise specified by HTX Clay. Refunds, if granted, will be at our sole discretion and in compliance with our refund policy.

    If you need to cancel your participation in a lesson, workshop, event, or drop-in, you must provide notice within the specified cancellation period, as written in HTX Clay policies.

    HTX Clay may take photographs or videos during lessons, workshops, events, or drop-ins for promotional purposes. By participating, you grant HTX Clay the right to use these materials without compensation.

    Pottery Process Risks & Kiln Firing Disclaimer

    Ceramics is an inherently unpredictable process. While HTX Clay takes reasonable care in handling, drying, glazing, firing, and storing the work created by all members and participants, we cannot guarantee the successful completion or final outcome of any piece created during lessons or studio sessions.

    Participants acknowledge that pottery may crack, warp, glaze unexpectedly, break, or explode during the drying or firing process, and that such outcomes are a normal part of working with clay. In some cases, a damaged or exploding piece may also affect surrounding work in the kiln.

    By participating in lessons or studio activities, you accept these inherent risks and agree that HTX Clay is not responsible for the loss of, damage to, or dissatisfaction with any artwork for any reason, including kiln-related incidents.

    Pickup & Storage Policy

    Due to limited storage space, HTX Clay cannot store completed or in-progress pottery indefinitely.

    Lesson and workshop participants are responsible for picking up completed work within 30 days of notification that their piece is ready. Notification will be sent to the email provided upon completion of the lesson.

    Any work not collected within the designated pickup period may be considered abandoned. HTX Clay reserves the right to recycle, donate, dispose of, or otherwise remove abandoned items without further notice or compensation.

    HTX Clay is not responsible for any artwork or personal property left at the studio beyond the stated storage period.

    Works created during one-time experiences, workshops, courses, or lessons that are not picked up within the stated pickup window will not be refunded, remade, or credited. Once deemed abandoned, these items become the property of HTX Clay and may be discarded or repurposed at the studio’s discretion.

    Liability

    By using our studio or participating in any activities, you acknowledge and accept the inherent risks associated with pottery, including but not limited to physical exertion, exposure to clay and glaze materials, and the use of potentially hazardous materials and equipment.

    You release HTX Clay, its owners, staff, and affiliates from any liability for personal injury, property damage, or other losses arising from your participation in our activities, except where prohibited by law.

    HTX Clay is not responsible for any health-related issues, allergies, or adverse reactions that may occur as a result of using our materials, equipment, or facilities. It is your responsibility to inform us of any known health conditions or allergies.

    HTX Clay does not assume liability for any loss, damage, or injury to third parties or their property arising from your actions or negligence.

    Intellectual Property

    All intellectual property rights related to HTX Clay's branding, logo, website content, and promotional materials are owned by HTX Clay. You may not use or reproduce any of our intellectual property without prior written permission.

  • We reserve the right to modify or update this policy at any time. If you have any questions or concerns about our policy, please contact us at hello@htxclay.com.

    The Returns and Refunds policy at HTX Clay is as follows:

    Products

    Returns

    All clay sales are final. The following information applies to purchases of physical products that are not clay.

    Customers may return any unused, unopened, or defective physical product within 14 days of purchase for a store credit.

    To initiate a return, the customer must provide a valid proof of purchase, such as a receipt or order confirmation.

    If the product was purchased online, the customer will be responsible for the cost of return shipping.

    Store credits will be processed within 7-10 business days of receiving the returned item.

    Refunds

    Refunds will only be issued for any defective physical products.

    Customers must initiate the refund within 14 days of purchase.

    To initiate a refund, the customer must provide a valid proof of purchase, such as a receipt or order confirmation.

    Refunds will not be issued for custom-made, personalized, or non-physical products, unless there is a defect in the product or an error on our part.

    Refunds will be processed within 7-10 business days of receiving the returned item.

    Refunds will be issued in the same form of payment used for the original purchase.

    Exchanges

    We do not offer exchanges at this time.

    If a customer needs a different product or size, the original items must be returned. If the return requirements are satisfied, a store credit will be issued and a new order can be placed.

    Damage During Shipping

    If a product is damaged during shipping, the customer must contact us within 48 hours of receiving the item. We will either issue a refund or send a replacement item, depending on the customer's preference.

    Please note that the customer may be asked to submit proof of damages and/or to comply with requests to utilize insurance claims.

    Services

    Memberships

    All memberships are final sale. There are no refunds on any membership fees.

    Workshops and Events

    All programs are final sale. There are no refunds on any workshops or events. Please choose mindfully.

    In the event of an early cancellation (see below for definition), your account will be credited.

    In the event of a late cancellation, you will be charged a $50 cancellation fee and receive a credit to your account for the full amount.

    Early Cancellation

    Early cancellation is defined as a modification to the reservation prior to 24 hours from the start time.

    In the event of an early cancellation, your account will be credited.

    All programs are final sale. There are no refunds on any memberships, lessons, workshops, or events.

    Reservations may not be transferred to any other person.

    Clients may book a new, separate reservation if desired.

    Late Cancellation

    Late cancellation is defined as a modification to the reservation after 24 hours from the start time.

    In the event of a late cancellation, you will be charged a $50 cancellation fee and receive a credit to your account for the full amount.

    All programs are final sale. There are no refunds on any workshops or events.

    Reservations may not be transferred to any other person.

    Clients may book a new, separate reservation if desired.

    No-Show
    In order to honor the time of our teachers and continue to provide an exceptional experience, those who arrive to their appointment 30 minutes or more after the start time of their scheduled appointment will be considered a no-show.
    No refunds will be given and no reschedules will be offered for no-shows. No exceptions will be made.

    Lessons

    All programs are final sale. There are no refunds on any lessons.

    In the event of an early cancellation (see below for definition), your account will be credited.

    In the event of a late cancellation, you will be charged a $50 cancellation fee and receive a credit to your account for the full amount.

    Early Cancellation

    Early cancellation is defined as a modification to the reservation prior to 24 hours from the start time.

    In the event of an early cancellation, your account will be credited.

    All programs are final sale. There are no refunds on any classes or workshops. Please choose mindfully.

    Reservations may not be transferred to any other person.

    Clients may book a new, separate reservation if desired.

    Late Cancellation

    Late cancellation is defined as a modification to the reservation after 24 hours from the start time.

    In the event of a late cancellation, you will be charged a $50 cancellation fee and receive a credit to your account for the full amount.

    All programs are final sale. There are no refunds on any lessons. Please choose mindfully.

    Reservations may not be transferred to any other person.

    Clients may book a new, separate reservation if desired.

    No-Show
    In order to honor the time of our teachers and continue to provide an exceptional experience, those who arrive to their appointment 30 minutes or more after the start time of their scheduled appointment will be considered a no-show.
    No refunds will be given and no reschedules will be offered for no-shows. No exceptions will be made.

    Drop-ins

    All programs are final sale. There are no refunds on any drop-ins.

    Reservations may not be transferred to any other person.

    Kiln Firings

    If you have reserved kiln space, we will assume that your pieces have been left on the appropriate shelf on the day of your reservation. If you are a member, the amount of space reserved is automatically deducted from your kiln firing allowance. If you are a non-member or the space reserved is an overage, the reservation is paid for by the client upon booking.

    No-shows are not guaranteed to be monitored by staff and it is the client’s responsibility to ensure that reservations are accurate to avoid incorrect charges.

    Should you cancel your kiln reservation prior to the start time, you will receive a credit to your account for the amount of space reserved or the cost of the reservation.

  • At HTX Clay, we respect your privacy and are committed to protecting it. This Privacy Policy outlines how we collect, use, and share information about our customers.

    Information We Collect

    We collect personal information such as your name, email address, and phone number when you sign up for our classes or events, purchase our products, or contact us through our website. We may also collect information about your visit to our website, including your IP address, browser type, and pages visited.

    How We Use Your Information

    We use your personal information to provide you with the products and services you have requested, to communicate with you about your orders, memberships, or bookings, and to send you marketing materials if you have opted-in to receive them. We may also use your information to improve our products and services, to personalize your experience on our website, and to detect and prevent fraud.

    Information We Share

    We do not sell or rent your personal information to third parties. We may share your information with trusted service providers who perform services on our behalf, such as payment processing, shipping, or marketing. We require these service providers to protect your information and only use it for the purposes for which we have hired them.

    In some cases, we may be required by law to disclose your information, such as in response to a court order or subpoena. We may also disclose your information to protect our rights or property, or the safety of our customers or employees.

    Security

    We take reasonable measures to protect your information from unauthorized access, use, or disclosure. We use industry-standard security protocols and software to protect your information during transmission and storage.

    Your Choices

    You can choose not to provide us with your personal information, but this may limit your ability to use our products and services. You can also choose to opt-out of receiving marketing materials from us at any time.

    SMS Privacy Policy

    HTX Clay LLC may disclose Personal Data and other information as follows:

    Third Parties that Help Provide the Messaging Service: We will not share your opt-in to an SMS short code campaign with a third party for purposes unrelated to supporting you in connection with that campaign. We may share your Personal Data with third parties that help us provide the messaging service, including, but not limited to, platform providers, phone companies, and other vendors who assist us in the delivery of text messages.

    Additional Disclosures

    Affiliates: We may disclose the Personal Data to our affiliates or subsidiaries; however, if we do so, their use and disclosure of your Personal Data will be subject to this Policy. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

    Changes to Our Privacy Policy

    We may update this Privacy Policy from time to time. We will post any changes on our website and, if the changes are significant, we will provide a prominent notice on our website or by email.

    Contact Us

    If you have any questions about our Privacy Policy or how we use your information, please contact us at hello@htxclay.com.

Memberships

  • Membership Holds

    We allow monthly memberships to be placed on hold for 14-30 days 2 times per calendar year.

    Hold periods must not be consecutive and must be separated by a minimum of 30 calendar days.

    We require 14 days notice to process your membership hold.

    Membership hold requests must be submitted online at www.htxclay.com/membership-holds

    Membership Cancellation

    We require 14 days notice to process your membership cancellation.

    Please note that no refunds or account credits are offered for membership dues. It is the client's responsibility to ensure that the membership cancellation request is submitted at least 14 days prior to the membership renewal date in order to avoid the further charges.

    Membership cancellation requests must be submitted online at www.htxclay.com/membership-cancellation

  • These terms and conditions govern your use of our studio, including the use of our facilities, equipment, materials, and participation in any memberships, lessons, drop-ins, workshops, or events. By engaging in any activities or using our services, you agree to comply with and be bound by the following terms and conditions:

    Registration and Membership

    You must be at least 16 years old to register for a membership or participate in activities at HTX Clay. Minors must have a parent or guardian's consent and supervision.

    You agree to provide accurate and complete information during the registration process. It is your responsibility to update your information promptly if any changes occur.

    Membership fees and prices are subject to change and are non-refundable. We may offer different membership tiers with varying benefits, and you are responsible for selecting the appropriate membership level.

    Membership may be terminated or suspended at our discretion if you violate these terms and conditions or engage in any misconduct.

    Payment

    By signing up for a membership at our HTX Clay, you agree to enroll in our autopay program for recurring membership fees. Autopay will be set up using the payment method provided during registration, and charges will occur on a monthly basis unless otherwise specified. Members are responsible for ensuring that their payment information is accurate and up to date to avoid any disruptions in membership benefits. Should there be any changes to the membership fee, we will provide prior notice to members. Members may opt out of autopay by contacting our studio directly, but are responsible for any outstanding fees accrued up to the cancellation date. By continuing with autopay, members acknowledge and accept these terms and conditions.

    Studio Use

    You must follow all safety guidelines, instructions, and regulations provided by HTX Clay staff. Failure to comply may result in immediate termination of your membership or removal from the premises.

    You are responsible for your own creations, tools, and personal belongings. HTX Clay is not liable for any loss, theft, or damage to your property.

    You may only use HTX Clay facilities and equipment during designated operating hours, unless prior arrangements have been made.

    Any damage caused to the studio's property, equipment, or facilities due to negligence or misuse may result in financial responsibility for repairs or replacements.

    Pottery Process Risks & Kiln Firing Disclaimer

    Ceramics is an inherently unpredictable process. While HTX Clay takes reasonable care in handling, drying, glazing, firing, and storing the work created by all members, we cannot guarantee the successful completion or final outcome of any piece created during studio sessions, stored in the studio, or fired in the kilns.

    Members acknowledge that pottery may crack, warp, glaze unexpectedly, break, or explode during the drying or firing process, and that such outcomes are a normal part of working with clay. In some cases, a damaged or exploding piece may also affect surrounding work in the kiln.

    By participating in studio activities, you accept these inherent risks and agree that HTX Clay is not responsible for the loss of, damage to, or dissatisfaction with any artwork for any reason, including kiln-related incidents.

    Pickup & Storage Policy

    Due to limited storage space, HTX Clay cannot store completed or in-progress pottery indefinitely.

    Members are responsible for picking up completed work within a timely manner. When a member chooses to terminate their membership, member storage areas must be cleared of in-progress work and personal items by the final date of membership.

    Any work not collected within the communicated pickup period may be considered abandoned. HTX Clay reserves the right to recycle, donate, dispose of, or otherwise remove abandoned items without further notice or compensation.

    HTX Clay is not responsible for any artwork or personal property left at the studio beyond the communicated storage period.

    Works created and not picked up within the pickup window communicated by the Studio will not be refunded, remade, or credited. Once deemed abandoned, these items become the property of HTX Clay and may be discarded or repurposed at the studio’s discretion.

    Liability

    By using our studio or participating in any activities, you acknowledge and accept the inherent risks associated with pottery, including but not limited to physical exertion, exposure to clay and glaze materials, and the use of potentially hazardous materials and equipment.

    You release HTX Clay, its owners, staff, and affiliates from any liability for personal injury, property damage, or other losses arising from your participation in our activities, except where prohibited by law.

    HTX Clay is not responsible for any health-related issues, allergies, or adverse reactions that may occur as a result of using our materials, equipment, or facilities. It is your responsibility to inform us of any known health conditions or allergies.

    HTX Clay does not assume liability for any loss, damage, or injury to third parties or their property arising from your actions or negligence.

    Intellectual Property

    All intellectual property rights related to HTX Clay's branding, logo, website content, and promotional materials are owned by HTX Clay. You may not use or reproduce any of our intellectual property without prior written permission.

  • We reserve the right to modify or update this policy at any time. If you have any questions or concerns about our policy, please contact us at hello@htxclay.com.

    The Returns and Refunds policy at HTX Clay is as follows:

    All memberships are final sale. There are no refunds on any membership fees.

  • At HTX Clay, we respect your privacy and are committed to protecting it. This Privacy Policy outlines how we collect, use, and share information about our customers.

    Information We Collect

    We collect personal information such as your name, email address, and phone number when you sign up for our classes or events, purchase our products, or contact us through our website. We may also collect information about your visit to our website, including your IP address, browser type, and pages visited.

    How We Use Your Information

    We use your personal information to provide you with the products and services you have requested, to communicate with you about your orders, memberships, or bookings, and to send you marketing materials if you have opted-in to receive them. We may also use your information to improve our products and services, to personalize your experience on our website, and to detect and prevent fraud.

    Information We Share

    We do not sell or rent your personal information to third parties. We may share your information with trusted service providers who perform services on our behalf, such as payment processing, shipping, or marketing. We require these service providers to protect your information and only use it for the purposes for which we have hired them.

    In some cases, we may be required by law to disclose your information, such as in response to a court order or subpoena. We may also disclose your information to protect our rights or property, or the safety of our customers or employees.

    Security

    We take reasonable measures to protect your information from unauthorized access, use, or disclosure. We use industry-standard security protocols and software to protect your information during transmission and storage.

    Your Choices

    You can choose not to provide us with your personal information, but this may limit your ability to use our products and services. You can also choose to opt-out of receiving marketing materials from us at any time.

    Changes to Our Privacy Policy

    We may update this Privacy Policy from time to time. We will post any changes on our website and, if the changes are significant, we will provide a prominent notice on our website or by email.

    Contact Us

    If you have any questions about our Privacy Policy or how we use your information, please contact us at hello@htxclay.com.

Lessons

  • Clients may use the HTX Clay app or contact an HTX Clay representative directly to make modifications to workshop and event reservations.

    All programs are final sale. There are no refunds on any lessons.

    In the event of an early cancellation (see below for definition), your account will be credited.

    In the event of a late cancellation, you will be charged a $50 cancellation fee and receive a credit to your account for the full amount of your lesson.

    Early Cancellation

    Early cancellation is defined as a modification to the reservation prior to 24 hours from the start time.

    In the event of an early cancellation, your account will be credited.

    All programs are final sale. There are no refunds on any classes or workshops. Please choose mindfully.

    Reservations may not be transferred to any other person.

    Clients may book a new, separate reservation if desired.

    Late Cancellation

    Late cancellation is defined as a modification to the reservation after 24 hours from the start time.

    In the event of a late cancellation, you will be charged a $50 cancellation fee and receive a credit to your account for the full amount of your lesson.

    All programs are final sale. There are no refunds on any lessons. Please choose mindfully.

    Reservations may not be transferred to any other person.

    Clients may book a new, separate reservation if desired.

  • In order to honor the time of our teachers and continue to provide an exceptional experience, those who arrive to their appointment 30 minutes or more after the start time of their scheduled appointment will be considered a no-show.


    No refunds will be given and no reschedules will be offered for no-shows. No exceptions will be made.

  • These terms and conditions govern your use of our studio, including the use of our facilities, equipment, materials, and participation in any memberships, lessons, drop-ins, workshops, or events. By engaging in any activities or using our services, you agree to comply with and be bound by the following terms and conditions:

    Registration and Membership

    You must be at least 16 years old to register for a membership or participate in activities at HTX Clay. Minors must have a parent or guardian's consent and supervision.

    You agree to provide accurate and complete information during the registration process. It is your responsibility to update your information promptly if any changes occur.

    Membership fees and prices are subject to change and are non-refundable. We may offer different membership tiers with varying benefits, and you are responsible for selecting the appropriate membership level.

    Membership may be terminated or suspended at our discretion if you violate these terms and conditions or engage in any misconduct.

    Studio Use

    You must follow all safety guidelines, instructions, and regulations provided by HTX Clay staff. Failure to comply may result in immediate termination of your membership or removal from the premises.

    You are responsible for your own creations, tools, and personal belongings. HTX Clay is not liable for any loss, theft, or damage to your property.

    You may only use HTX Clay facilities and equipment during designated operating hours, unless prior arrangements have been made.

    Any damage caused to the studio's property, equipment, or facilities due to negligence or misuse may result in financial responsibility for repairs or replacements.

    Lessons, Workshops, Events, and Drop-Ins

    Enrollment in lessons, workshops, events, or drop-ins at HTX Clay is subject to availability. We reserve the right to cancel or reschedule any class, workshop, or event.

    Fees for lessons, workshops, events, or drop-ins are non-refundable unless otherwise specified by HTX Clay. Refunds, if granted, will be at our sole discretion and in compliance with our refund policy.

    If you need to cancel your participation in a lesson, workshop, event, or drop-in, you must provide notice within the specified cancellation period, as written in HTX Clay policies.

    HTX Clay may take photographs or videos during lessons, workshops, events, or drop-ins for promotional purposes. By participating, you grant HTX Clay the right to use these materials without compensation.

    Liability

    By using our studio or participating in any activities, you acknowledge and accept the inherent risks associated with pottery, including but not limited to physical exertion, exposure to clay and glaze materials, and the use of potentially hazardous materials and equipment.

    You release HTX Clay, its owners, staff, and affiliates from any liability for personal injury, property damage, or other losses arising from your participation in our activities, except where prohibited by law.

    HTX Clay is not responsible for any health-related issues, allergies, or adverse reactions that may occur as a result of using our materials, equipment, or facilities. It is your responsibility to inform us of any known health conditions or allergies.

    HTX Clay does not assume liability for any loss, damage, or injury to third parties or their property arising from your actions or negligence.

    Pottery Process Risks & Kiln Firing Disclaimer

    Ceramics is an inherently unpredictable process. While HTX Clay takes reasonable care in handling, drying, glazing, firing, and storing the work created by all participants, we cannot guarantee the successful completion or final outcome of any piece created during lessons or studio sessions.

    Participants acknowledge that pottery may crack, warp, glaze unexpectedly, break, or explode during the drying or firing process, and that such outcomes are a normal part of working with clay. In some cases, a damaged or exploding piece may also affect surrounding work in the kiln.

    By participating in lessons or studio activities, you accept these inherent risks and agree that HTX Clay is not responsible for the loss of, damage to, or dissatisfaction with any artwork for any reason, including kiln-related incidents.

    Pickup & Storage Policy

    Due to limited storage space, HTX Clay cannot store completed or in-progress pottery indefinitely.

    Lesson participants are responsible for picking up completed work within 30 days of notification that their piece is ready. Notification will be sent to the email provided upon completion of the lesson.

    Any work not collected within the designated pickup period may be considered abandoned. HTX Clay reserves the right to recycle, donate, dispose of, or otherwise remove abandoned items without further notice or compensation.

    HTX Clay is not responsible for any artwork or personal property left at the studio beyond the stated storage period.

    Works created during one-time experiences, workshops, courses, or lessons that are not picked up within the stated pickup window will not be refunded, remade, or credited. Once deemed abandoned, these items become the property of HTX Clay and may be discarded or repurposed at the studio’s discretion.

    Intellectual Property

    All intellectual property rights related to HTX Clay's branding, logo, website content, and promotional materials are owned by HTX Clay. You may not use or reproduce any of our intellectual property without prior written permission.

  • We reserve the right to modify or update this policy at any time. If you have any questions or concerns about our policy, please contact us at hello@htxclay.com.

    The Returns and Refunds policy at HTX Clay is as follows:

    All programs are final sale. There are no refunds on any lessons.

    In the event of an early cancellation (see below for definition), your account will be credited.

    In the event of a late cancellation, you will be charged a $50 cancellation fee and receive a credit to your account for the full amount of your lesson.

    Early Cancellation

    Early cancellation is defined as a modification to the reservation prior to 24 hours from the start time.

    In the event of an early cancellation, your account will be credited.

    All programs are final sale. There are no refunds on any classes or workshops. Please choose mindfully.

    Reservations may not be transferred to any other person.

    Clients may book a new, separate reservation if desired.

    Late Cancellation

    Late cancellation is defined as a modification to the reservation after 24 hours from the start time.

    In the event of a late cancellation, you will be charged a $50 cancellation fee and receive a credit to your account for the full amount of your lesson.

    All programs are final sale. There are no refunds on any lessons. Please choose mindfully.

    Reservations may not be transferred to any other person.

    Clients may book a new, separate reservation if desired.

  • At HTX Clay, we respect your privacy and are committed to protecting it. This Privacy Policy outlines how we collect, use, and share information about our customers.

    Information We Collect

    We collect personal information such as your name, email address, and phone number when you sign up for our classes or events, purchase our products, or contact us through our website. We may also collect information about your visit to our website, including your IP address, browser type, and pages visited.

    How We Use Your Information

    We use your personal information to provide you with the products and services you have requested, to communicate with you about your orders, memberships, or bookings, and to send you marketing materials if you have opted-in to receive them. We may also use your information to improve our products and services, to personalize your experience on our website, and to detect and prevent fraud.

    Information We Share

    We do not sell or rent your personal information to third parties. We may share your information with trusted service providers who perform services on our behalf, such as payment processing, shipping, or marketing. We require these service providers to protect your information and only use it for the purposes for which we have hired them.

    In some cases, we may be required by law to disclose your information, such as in response to a court order or subpoena. We may also disclose your information to protect our rights or property, or the safety of our customers or employees.

    Security

    We take reasonable measures to protect your information from unauthorized access, use, or disclosure. We use industry-standard security protocols and software to protect your information during transmission and storage.

    Your Choices

    You can choose not to provide us with your personal information, but this may limit your ability to use our products and services. You can also choose to opt-out of receiving marketing materials from us at any time.

    Changes to Our Privacy Policy

    We may update this Privacy Policy from time to time. We will post any changes on our website and, if the changes are significant, we will provide a prominent notice on our website or by email.

    Contact Us

    If you have any questions about our Privacy Policy or how we use your information, please contact us at hello@htxclay.com.

Workshops + Events

  • Clients may use the HTX Clay app or contact an HTX Clay representative directly to make modifications to workshop and event reservations.

    All programs are final sale. There are no refunds on any workshops or events. Please choose mindfully.

    In the event of an early cancellation (see below for definition), your account will be credited.

    In the event of a late cancellation, you will be charged a $50 cancellation fee and receive a credit to your account for the full amount.

    Early Cancellation

    Early cancellation is defined as a modification to the reservation prior to 24 hours from the start time.

    In the event of an early cancellation, your account will be credited.

    All programs are final sale. There are no refunds on any memberships, lessons, workshops, or events.

    Reservations may not be transferred to any other person.

    Clients may book a new, separate reservation if desired.

    Late Cancellation

    Late cancellation is defined as a modification to the reservation after 24 hours from the start time.

    In the event of a late cancellation, you will be charged a $50 cancellation fee and receive a credit to your account for the full amount.

    All programs are final sale. There are no refunds on any workshops or events.

    Reservations may not be transferred to any other person.

    Clients may book a new, separate reservation if desired.

  • No refunds will be given and no reschedules will be offered for no-shows. No exceptions will be made.

    If you need to cancel a workshop or lesson, you must contact us at least 24 hours in advance to receive a full account credit toward a future workshop or lesson.

    In the event of a late cancellation (after 24 hours from the start time), you will be charged a $50 cancellation fee and receive a credit to your account for the full amount.

    We reserve the right to cancel or reschedule a workshop or lesson for any reason. If we cancel a workshop or lesson, you will receive a full refund.

  • These terms and conditions govern your use of our studio, including the use of our facilities, equipment, materials, and participation in any memberships, lessons, drop-ins, workshops, or events. By engaging in any activities or using our services, you agree to comply with and be bound by the following terms and conditions:

    Studio Use

    You must follow all safety guidelines, instructions, and regulations provided by HTX Clay staff. Failure to comply may result in immediate termination of your membership or removal from the premises.

    You are responsible for your own creations, tools, and personal belongings. HTX Clay is not liable for any loss, theft, or damage to your property.

    You may only use HTX Clay facilities and equipment during designated operating hours, unless prior arrangements have been made.

    Any damage caused to the studio's property, equipment, or facilities due to negligence or misuse may result in financial responsibility for repairs or replacements.

    Lessons, Workshops, Events, and Drop-Ins

    Enrollment in lessons, workshops, events, or drop-ins at HTX Clay is subject to availability. We reserve the right to cancel or reschedule any class, workshop, or event.

    Fees for lessons, workshops, events, or drop-ins are non-refundable unless otherwise specified by HTX Clay. Refunds, if granted, will be at our sole discretion and in compliance with our refund policy.

    If you need to cancel your participation in a lesson, workshop, event, or drop-in, you must provide notice within the specified cancellation period, as written in HTX Clay policies.

    HTX Clay may take photographs or videos during lessons, workshops, events, or drop-ins for promotional purposes. By participating, you grant HTX Clay the right to use these materials without compensation.

    Liability

    By using our studio or participating in any activities, you acknowledge and accept the inherent risks associated with pottery, including but not limited to physical exertion, exposure to clay and glaze materials, and the use of potentially hazardous materials and equipment.

    You release HTX Clay, its owners, staff, and affiliates from any liability for personal injury, property damage, or other losses arising from your participation in our activities, except where prohibited by law.

    HTX Clay is not responsible for any health-related issues, allergies, or adverse reactions that may occur as a result of using our materials, equipment, or facilities. It is your responsibility to inform us of any known health conditions or allergies.

    HTX Clay does not assume liability for any loss, damage, or injury to third parties or their property arising from your actions or negligence.

    Pottery Process Risks & Kiln Firing Disclaimer

    Ceramics is an inherently unpredictable process. While HTX Clay takes reasonable care in handling, drying, glazing, firing, and storing the work created by all participants, we cannot guarantee the successful completion or final outcome of any piece created during lessons or studio sessions.

    Participants acknowledge that pottery may crack, warp, glaze unexpectedly, break, or explode during the drying or firing process, and that such outcomes are a normal part of working with clay. In some cases, a damaged or exploding piece may also affect surrounding work in the kiln.

    By participating in workshops, events, or studio activities, you accept these inherent risks and agree that HTX Clay is not responsible for the loss of, damage to, or dissatisfaction with any artwork for any reason, including kiln-related incidents.

    Pickup & Storage Policy

    Due to limited storage space, HTX Clay cannot store completed or in-progress pottery indefinitely.

    Workshop participants are responsible for picking up completed work within 30 days of notification that their piece is ready. Notification will be sent to the email provided upon completion of the lesson.

    Any work not collected within the designated pickup period may be considered abandoned. HTX Clay reserves the right to recycle, donate, dispose of, or otherwise remove abandoned items without further notice or compensation.

    HTX Clay is not responsible for any artwork or personal property left at the studio beyond the stated storage period.

    Works created during one-time experiences, workshops, courses, or lessons that are not picked up within the stated pickup window will not be refunded, remade, or credited. Once deemed abandoned, these items become the property of HTX Clay and may be discarded or repurposed at the studio’s discretion.

    Intellectual Property

    All intellectual property rights related to HTX Clay's branding, logo, website content, and promotional materials are owned by HTX Clay. You may not use or reproduce any of our intellectual property without prior written permission.

  • We reserve the right to modify or update this policy at any time. If you have any questions or concerns about our policy, please contact us at hello@htxclay.com.

    The Returns and Refunds policy at HTX Clay is as follows:

    All programs are final sale. There are no refunds on any workshops or events. Please choose mindfully.

    In the event of an early cancellation (see below for definition), your account will be credited.

    In the event of a late cancellation, you will be charged a $50 cancellation fee and receive a credit to your account for the full amount.

    Early Cancellation

    Early cancellation is defined as a modification to the reservation prior to 24 hours from the start time.

    In the event of an early cancellation, your account will be credited.

    All programs are final sale. There are no refunds on any workshops or events.

    Reservations may not be transferred to any other person.

    Clients may book a new, separate reservation if desired.

    Late Cancellation

    Late cancellation is defined as a modification to the reservation after 24 hours from the start time.

    In the event of a late cancellation, you will be charged a $50 cancellation fee and receive a credit to your account for the full amount.

    All programs are final sale. There are no refunds on any workshops or events.

    Reservations may not be transferred to any other person.

    Clients may book a new, separate reservation if desired.

    No-Show
    In order to honor the time of our teachers and continue to provide an exceptional experience, those who arrive to their appointment 30 minutes or more after the start time of their scheduled appointment will be considered a no-show.
    No refunds will be given and no reschedules will be offered for no-shows. No exceptions will be made.

  • At HTX Clay, we respect your privacy and are committed to protecting it. This Privacy Policy outlines how we collect, use, and share information about our customers.

    Information We Collect

    We collect personal information such as your name, email address, and phone number when you sign up for our classes or events, purchase our products, or contact us through our website. We may also collect information about your visit to our website, including your IP address, browser type, and pages visited.

    How We Use Your Information

    We use your personal information to provide you with the products and services you have requested, to communicate with you about your orders, memberships, or bookings, and to send you marketing materials if you have opted-in to receive them. We may also use your information to improve our products and services, to personalize your experience on our website, and to detect and prevent fraud.

    Information We Share

    We do not sell or rent your personal information to third parties. We may share your information with trusted service providers who perform services on our behalf, such as payment processing, shipping, or marketing. We require these service providers to protect your information and only use it for the purposes for which we have hired them.

    In some cases, we may be required by law to disclose your information, such as in response to a court order or subpoena. We may also disclose your information to protect our rights or property, or the safety of our customers or employees.

    Security

    We take reasonable measures to protect your information from unauthorized access, use, or disclosure. We use industry-standard security protocols and software to protect your information during transmission and storage.

    Your Choices

    You can choose not to provide us with your personal information, but this may limit your ability to use our products and services. You can also choose to opt-out of receiving marketing materials from us at any time.

    Changes to Our Privacy Policy

    We may update this Privacy Policy from time to time. We will post any changes on our website and, if the changes are significant, we will provide a prominent notice on our website or by email.

    Contact Us

    If you have any questions about our Privacy Policy or how we use your information, please contact us at hello@htxclay.com.

Drop-ins

  • Clients may use the HTX Clay app or contact an HTX Clay representative directly to make modifications to drop-in reservations.

    All programs are final sale. There are no refunds on any drop-ins.

    Reservations may not be transferred to any other person.

    No make up day is available for those who miss their appointment.

    Clients may book a new, separate reservation if desired.

  • All programs are final sale. There are no refunds on any drop-ins.

    No refunds will be given and no reschedules will be offered for no-shows. No exceptions will be made.

  • These terms and conditions govern your use of our studio, including the use of our facilities, equipment, materials, and participation in any memberships, lessons, drop-ins, workshops, or events. By engaging in any activities or using our services, you agree to comply with and be bound by the following terms and conditions:

    Registration and Membership

    You must be at least 16 years old to register for a membership or participate in activities at HTX Clay. Minors must have a parent or guardian's consent and supervision.

    You agree to provide accurate and complete information during the registration process. It is your responsibility to update your information promptly if any changes occur.

    Membership fees and prices are subject to change and are non-refundable. We may offer different membership tiers with varying benefits, and you are responsible for selecting the appropriate membership level.

    Membership may be terminated or suspended at our discretion if you violate these terms and conditions or engage in any misconduct.

    Studio Use

    You must follow all safety guidelines, instructions, and regulations provided by HTX Clay staff. Failure to comply may result in immediate termination of your membership or removal from the premises.

    You are responsible for your own creations, tools, and personal belongings. HTX Clay is not liable for any loss, theft, or damage to your property.

    You may only use HTX Clay facilities and equipment during designated operating hours, unless prior arrangements have been made.

    Any damage caused to the studio's property, equipment, or facilities due to negligence or misuse may result in financial responsibility for repairs or replacements.

    Lessons, Workshops, Events, and Drop-Ins

    Enrollment in lessons, workshops, events, or drop-ins at HTX Clay is subject to availability. We reserve the right to cancel or reschedule any class, workshop, or event.

    Fees for lessons, workshops, events, or drop-ins are non-refundable unless otherwise specified by HTX Clay. Refunds, if granted, will be at our sole discretion and in compliance with our refund policy.

    If you need to cancel your participation in a lesson, workshop, event, or drop-in, you must provide notice within the specified cancellation period, as written in HTX Clay policies.

    HTX Clay may take photographs or videos during lessons, workshops, events, or drop-ins for promotional purposes. By participating, you grant HTX Clay the right to use these materials without compensation.

    Liability

    By using our studio or participating in any activities, you acknowledge and accept the inherent risks associated with pottery, including but not limited to physical exertion, exposure to clay and glaze materials, and the use of potentially hazardous materials and equipment.

    You release HTX Clay, its owners, staff, and affiliates from any liability for personal injury, property damage, or other losses arising from your participation in our activities, except where prohibited by law.

    HTX Clay is not responsible for any health-related issues, allergies, or adverse reactions that may occur as a result of using our materials, equipment, or facilities. It is your responsibility to inform us of any known health conditions or allergies.

    HTX Clay does not assume liability for any loss, damage, or injury to third parties or their property arising from your actions or negligence.

    Intellectual Property

    All intellectual property rights related to HTX Clay's branding, logo, website content, and promotional materials are owned by HTX Clay. You may not use or reproduce any of our intellectual property without prior written permission.

  • We reserve the right to modify or update this policy at any time. If you have any questions or concerns about our policy, please contact us at hello@htxclay.com.

    The Returns and Refunds policy at HTX Clay is as follows:

    All programs are final sale. There are no refunds on any drop-ins.

    Reservations may not be transferred to any other person.

  • At HTX Clay, we respect your privacy and are committed to protecting it. This Privacy Policy outlines how we collect, use, and share information about our customers.

    Information We Collect

    We collect personal information such as your name, email address, and phone number when you sign up for our classes or events, purchase our products, or contact us through our website. We may also collect information about your visit to our website, including your IP address, browser type, and pages visited.

    How We Use Your Information

    We use your personal information to provide you with the products and services you have requested, to communicate with you about your orders, memberships, or bookings, and to send you marketing materials if you have opted-in to receive them. We may also use your information to improve our products and services, to personalize your experience on our website, and to detect and prevent fraud.

    Information We Share

    We do not sell or rent your personal information to third parties. We may share your information with trusted service providers who perform services on our behalf, such as payment processing, shipping, or marketing. We require these service providers to protect your information and only use it for the purposes for which we have hired them.

    In some cases, we may be required by law to disclose your information, such as in response to a court order or subpoena. We may also disclose your information to protect our rights or property, or the safety of our customers or employees.

    Security

    We take reasonable measures to protect your information from unauthorized access, use, or disclosure. We use industry-standard security protocols and software to protect your information during transmission and storage.

    Your Choices

    You can choose not to provide us with your personal information, but this may limit your ability to use our products and services. You can also choose to opt-out of receiving marketing materials from us at any time.

    Changes to Our Privacy Policy

    We may update this Privacy Policy from time to time. We will post any changes on our website and, if the changes are significant, we will provide a prominent notice on our website or by email.

    Contact Us

    If you have any questions about our Privacy Policy or how we use your information, please contact us at hello@htxclay.com.